UK Service Terms and Conditions

These service terms and conditions set out the basis on which we provide our services in the United Kingdom. By placing a booking, accepting a quotation, or otherwise instructing us to proceed, you agree to be bound by these terms. Please read them carefully before confirming any order, as they form a legally binding agreement between you and us. For the purposes of these terms, references to “we”, “us” and “our” mean the service provider, and references to “you” and “your” mean the customer, client, or person making the booking.

These terms apply to all services supplied by us, whether booked online, by telephone, by email, or through any other written instruction. They are designed to apply to a wide range of service arrangements and should be read together with any quotation, estimate, scope of work, or written confirmation we issue. If there is any inconsistency between these terms and a specific written agreement, the written agreement will take priority to the extent of that inconsistency.

We may amend these terms from time to time to reflect changes in our operations, service offerings, or applicable law. The version in force at the time of your booking will apply to that booking unless we expressly agree otherwise in writing. No variation to these terms will be effective unless confirmed by us in writing. Nothing in these terms affects any rights you may have under applicable consumer legislation.

Booking Process

All service bookings are subject to availability and our acceptance. A request for a quotation or a booking enquiry does not create a contract. The contract is formed only when we confirm acceptance of your booking in writing, issue a booking confirmation, or commence the services, whichever happens first. We reserve the right to decline any request at our discretion where we are unable to provide the service safely, lawfully, or within a reasonable timeframe.

When making a booking, you must provide accurate and complete information, including the nature of the service required, the location, access details, and any material circumstances that could affect performance. You are responsible for ensuring that all information provided is correct. If the information you provide is incomplete or inaccurate, we may revise the quotation, adjust the schedule, or refuse to proceed. Any additional work outside the agreed scope may require a revised price and timeline.

We will usually provide an estimate or quotation based on the information available at the time. Unless we expressly state otherwise, quotations are valid for a limited period and may be withdrawn or updated after that time. Any estimate is given in good faith but is not a fixed price unless we specifically confirm it as such. We may need to amend the booking if site conditions, access restrictions, safety considerations, or customer requests change the original scope.

Payments and Charges

Prices for our UK service terms are set out in the applicable quotation, invoice, or price list. Unless otherwise stated, all charges are exclusive of VAT and any other applicable taxes, which will be added where required by law. You agree to pay all sums due in full without deduction, set-off, or withholding, except where required by law.

We may require a deposit, advance payment, or staged payments before commencing or continuing the services. If a deposit is requested, your booking may not be secured until the deposit has been received and cleared. Where payment is due on completion, payment must be made immediately unless we agree another timeframe in writing. Late or failed payment may result in suspension of work, cancellation of the booking, or the recovery of reasonable administration and collection costs.

Unless otherwise agreed, invoices are payable within the period stated on the invoice. If you dispute any part of an invoice, you must notify us promptly and provide reasonable details of the dispute. You must still pay any undisputed amount by the due date. Interest may be charged on overdue sums in accordance with applicable law, together with any reasonable costs incurred in recovering outstanding amounts.

Cancellations, Postponements, and Changes

If you wish to cancel or rearrange a booking, you must notify us as soon as reasonably possible. Cancellations may be subject to a charge depending on the notice period given and any costs already incurred, including labour allocation, materials purchased, third-party charges, or lost booking opportunities. Where we have reserved time exclusively for your service, a cancellation fee may reflect that commitment.

If you cancel within a short notice period, or fail to provide access on the agreed date, we may treat the booking as cancelled by you and charge any applicable cancellation or call-out fee. If we are unable to complete the service due to reasons outside our control, including unsafe conditions, lack of access, or incorrect site information, we may reschedule the work or charge for the wasted attendance time where reasonable.

We may also cancel or postpone a service if necessary for operational, safety, legal, or staffing reasons. If we do so, we will use reasonable efforts to offer an alternative date or otherwise refund any advance payment for work not carried out. We will not be liable for delays caused by events beyond our reasonable control.

Service Delivery and Customer Responsibilities

We will perform the services using reasonable care and skill and in accordance with the agreed scope. You must ensure that we have suitable access to the relevant premises, facilities, information, and permissions needed to complete the work. Any permits, landlord approvals, consents, or authorisations that are your responsibility must be obtained before the service date unless we have agreed to arrange them.

You must take reasonable steps to protect your own property, items, and surfaces before and during the service where it would be sensible to do so. Unless we agree otherwise, you are responsible for removing valuables, fragile items, and any obstructions that may interfere with the service. Where our work depends on your cooperation, delays or additional costs caused by lack of cooperation may be charged to you.

We may refuse to continue a service if we believe continuing would be unsafe, unlawful, or likely to damage property, equipment, or the wellbeing of any person. In such cases, we will explain the reason where practicable and may charge for work already completed. Any dates or times provided are estimates unless expressly confirmed as fixed appointments.

Waste Regulations and Disposal

Where our services involve the removal, handling, transportation, or disposal of waste, both parties must comply with all applicable UK waste laws and environmental requirements. Waste must be accurately described and, where necessary, separated before collection. You must not present hazardous, prohibited, or undisclosed materials unless we have agreed in advance and are legally permitted to handle them.

We will only collect or dispose of waste in accordance with the service scope and the applicable regulatory framework. If we discover waste that is incorrectly described, contaminated, or outside the agreed classification, we may refuse collection, charge an additional fee, or arrange alternative handling where lawful and practical. You remain responsible for the legal ownership and correct description of any waste until it has been lawfully transferred in accordance with the relevant rules.

Where required, we may issue or request documentation relating to waste transfer, disposal, or classification. You agree to provide any information reasonably needed for compliance, including details about contents, source, and any special handling requirements. We are not responsible for pre-existing contamination, hidden materials, or items that are not disclosed before the service begins.

Liability and Limitations

We will carry out our services with reasonable care and skill. If we fail to do so, and this causes loss or damage, our responsibility will be limited as set out in these terms and in accordance with applicable law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

Subject to the above, we will not be liable for losses that are not reasonably foreseeable, any indirect or consequential losses, loss of profit, loss of business, loss of opportunity, or loss of data, except where such liability cannot lawfully be excluded. We are not responsible for damage caused by pre-existing defects, hidden structural issues, unsuitable installations, or your failure to follow our instructions or prepare the site appropriately.

Where our liability is not otherwise excluded, our total aggregate liability for any claim arising out of or in connection with the relevant service will be limited to the amount paid or payable for that service, except where a different limit is required by law. You are responsible for maintaining appropriate insurance for your own property and for any risks not expressly accepted by us in writing.

Complaints, Notices, and General Provisions

If you believe there is an issue with the service provided, you must notify us within a reasonable time after the issue becomes apparent and give us a fair opportunity to investigate and, where appropriate, remedy the matter. Failure to notify us promptly may affect our ability to assess the issue or offer a suitable solution. Any remedy will be at our discretion and in line with our legal obligations.

Any notice under these service agreement terms must be made in writing, unless we specifically allow another method. Notices are treated as received when delivered or, for electronic communications, when they are reasonably capable of being accessed by the recipient during ordinary business hours. We may rely on the contact details you provide for the purpose of communicating with you about the booking and performance of the services.

If any provision of these terms is found to be invalid or unenforceable, that provision will be read down or severed to the minimum extent necessary, and the remaining provisions will continue in full force. No failure or delay by us in enforcing any right will operate as a waiver of that right. The parties do not intend any third party to have rights to enforce these terms except where required by law.

Governing Law and Jurisdiction

These UK service terms and conditions and any dispute or claim arising from them, whether contractual or non-contractual, shall be governed by and interpreted in accordance with the laws of England and Wales, unless we expressly agree otherwise in writing. If you are located elsewhere in the United Kingdom, any mandatory consumer protections or local legal rights that apply to you will remain unaffected.

The courts of England and Wales shall have exclusive jurisdiction over any dispute arising out of or in connection with these terms, except where another jurisdiction must be used by law. By booking our services, you agree that these terms represent the entire agreement between us regarding the supply of the relevant service and supersede prior discussions, drafts, or representations to the extent permitted by law.

These terms are intended to be fair, clear, and commercially reasonable. They reflect the practical realities of delivering services in the UK while protecting both parties’ legitimate interests. By continuing with a booking, you confirm that you have read, understood, and accepted these terms in full.